Privacy Policy

1. Introduction

At Urbanesta Private Limited ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• • Name, email address, and phone number
• • Physical address and location data
• • Date of birth and government-issued ID information
• • Financial information (for loan processing and transactions)
• • Property preferences and search history
• • Communication records and support interactions

2.2 Technical Information

• • IP address, browser type, and operating system
• • Device identifiers and mobile network information
• • Usage data, including pages visited and features used
• • Cookies and similar tracking technologies
• • Location data (with your permission)

2.3 Third-Party Information

We may receive information about you from third parties such as social media platforms, payment processors, identity verification services, and our business partners.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• • Create and manage your account
• • Process property listings and transactions
• • Facilitate communication between buyers, sellers, and agents
• • Provide customer support and respond to inquiries
• • Process payments and prevent fraud

3.2 Personalization and Improvement

• • Personalize your experience and property recommendations
• • Analyze usage patterns to improve our services
• • Conduct research and development
• • Perform analytics and generate insights

3.3 Communication and Marketing

• • Send you property alerts and notifications
• • Provide promotional materials and marketing communications
• • Send administrative and service-related messages
• • Conduct surveys and collect feedback

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, processing payments, conducting business, or serving our users. These parties have access to personal information only as needed to perform their functions and are obligated to maintain confidentiality.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of data in transit and at rest
• • Regular security assessments and penetration testing
• • Access controls and authentication mechanisms
• • Employee training on data protection and security
• • Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• • Remember your preferences and settings
• • Analyze how you use our services
• • Provide personalized content and advertisements
• • Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

8. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party services you visit or use.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: